Refund Policy:
Our eCommerce platform facilitates transactions between customers and registered merchants. Each merchant on our platform is solely responsible for their products and services, including refunds. Please refer to the specific merchant’s refund policy on their product pages or contact the merchant directly for information regarding refunds.
In the event of a refund failure, customers should reach out to the respective merchant from whom they made the purchase either through the app or directly. Merchants are expected to adhere to their stated refund policies and address customer concerns promptly.
Shipping Policy:
Shipping is entirely managed by the individual merchants on our platform. Please review the shipping information provided by the merchant on the product page or contact them either through our app or directly for details on shipping methods, costs, and estimated delivery times.
It is important to note that each merchant may have different shipping policies and carriers, so customers should familiarize themselves with the merchant’s specific terms before making a purchase.
Return Policy:
Returns are handled by the merchants registered on our platform. Customers should refer to the return policy provided by the specific merchant on the product page or reach out to the merchant either through the app or directly for information on returns.
Merchants are responsible for outlining their return procedures, including any applicable return windows, condition requirements, and instructions for initiating a return. We recommend customers thoroughly review the return policy of the respective merchant before making a purchase.
Please be aware that our platform does not have control over the refund, shipping, and return policies set by individual merchants. For any concerns or inquiries related to these aspects, customers are encouraged to communicate directly with the relevant merchant.
